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Copyright
I, as the artist, retain full copyright over all artwork produced. I reserve the right to display the final artwork and any work in progress pictures, on social media and for use in advertising and marketing. This includes, but is not limited to, social media, business cards, leaflets and flyers. I will not reproduce your artwork without your prior consent. Clients who do not wish for their artwork to be shared online must notify me upon booking the commission. If the artwork is a gift, I will refrain from sharing any images before it has been gifted.
Payment
A minimum 30% deposit is required to secure your commission and must be paid before any work commences. Full payment must be received before the portrait is to be shipped. Payment may be made via PayPal or online bank transfer for UK payments.
Cancellations
You have 7 days from the payment of the first instalment to request a cancellation for a full refund. Please contact me via email to request the cancellation (sophielouptart@gmail.com). Your place on the waiting list will be lost when the cancellation is requested.
After 7 days and or after the portrait has been started any monies paid will be retained to cover the artists time and any work undertaken.
Once started, portraits are non refundable. I want you to be happy with your portrait so if there are any issues or concerns, don't hesitate to reach out.
Changes to the portrait
I will keep you updated (unless requested otherwise) as I complete the portrait. You will receive an initial line sketch to approve the composition and further updates as the portrait progresses. If, upon receiving these updates, there is anything that doesn't look quite right you can let me know so that changes are able to be made.
I will send you a final picture to approve before the portrait is posted to you and at this point small changes may be possible. Large changes that require me to redraw all or large parts of the portrait may not be possible at this stage.
Once you receive the portrait you have 7 days to inform me of any changes that you think are necessary. Should this be the case, the client is responsible for covering postage costs.
Shipping
Portraits are sent within 2-3 working days after completion via Royal Mail First Class Signed for service unless otherwise stated to ensure safe delivery.
UK postage is included in prices shown, please enquire for postage costs elsewhere.
I package my portraits to avoid any damage in transit but should this occur please contact me as soon as possible with photos of the damage. If irreparable damage does occur during transit or the portrait is lost in the post, the portrait will be redrawn at no additional cost to you.
The buyer is responsible for any import duty that the destination country may require.
Privacy
Any and all data held is in compliance with GDPR policy - more information below.
Your information will not be sold, distributed, leased or shared with any third parties.
GDPR
Information I collect
I receive, collect and store any information you enter on my website or provide me in any other way ie via the contact page or email. In addition, I collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. I also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile where applicable
How I collect Information
When you contact me via my website, as part of the process, I collect personal information you give me such as your name, and email address. If you engage me in a commission via my website, additional information such as your postal address may also be collected. Your personal information will be used for the specific reasons stated above only. If you choose to subscribe to my email list you I will collect your email address
Why I collect this information
How do I store, share,use and disclose this information?
How do I communicate with you?
Initial contact will be made by you via my Contact page or via email. I will respond via email and any communication will only be to fulfil any obligations that occur in relation to our conversations. I will communicate with you to provide Customer Service (answer queries or discputes) and in relation to any sale or commission. Email conversations will be deleted after one year and only information required for my legal obligations (such as for tax purposes) will be kept.
Use of Cookies
Withdrawing your consent
Privacy Policy Updates
I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sophielouptart@gmail.com