I, as the artist, retain full copyright over all artwork produced. I reserve the right to display the final  artwork and any work in progress pictures, on social media and for use in advertising and marketing. This includes, but is not limited to, social media, business cards, leaflets and flyers. In the instance that your own photographs were used as references I will not reproduce your artwork without your prior consent for merchandise such as prints. Clients who do not wish for their artwork to be shared online must notify me upon booking the commission. If the artwork is a gift, I will refrain from sharing any images before it has been gifted.

Changes to the portrait

I will keep you updated (unless requested otherwise) as I complete the portrait. You will receive an initial line sketch to approve the composition and further updates as the portrait progresses. If, upon receiving these updates, there is anything that doesn't look quite right you can let me know at this stage so that changes are able to be made. 

I will send you a final picture to approve before the portrait is posted to you and at this point small changes may be possible. Large changes that require me to redraw all or large parts of the portrait may not be possible at this stage and large reworks may be subject to additional cost. 


Once you receive the portrait you have 7 days to inform me of any changes that you think are necessary. Should this be the case, the client is responsible for covering postage costs. 


A minimum 30% deposit is required to secure your commission and must be paid before any work commences. Full payment must be received before the portrait is to be shipped. Payment may be made via PayPal or online bank transfer for UK payments.


You have 7 days from the payment of the first instalment to request a cancellation for a full refund. Please contact me via email to request the cancellation ( Your place on the waiting list will be lost when the cancellation is requested. 

After 7 days and or after the portrait has been started any monies paid will be retained to cover the artists time and any work undertaken. 

Once started, portraits are non refundable. I want you to be happy with your portrait so if there are any issues or concerns, don't hesitate to reach out. 


Portraits are sent within 1-2 working days after completion via Royal Mail First Class Tracked service unless otherwise stated to ensure safe delivery - you will receieve the tracking number once the portrait has been posted. 


UK postage is included in prices shown, please enquire for postage costs elsewhere.

I package my portraits to avoid damage in transit but should this occur please contact me as soon as possible with photos of the damage. If irreparable damage does occur during transit the portrait will be redrawn at no additional cost to you. 

Portraits usually arrive within the UK on the next working day, however delays are possible and you can use your tracking number to stay up to date on the portraits journey.  In the unlikely event that your portrait is lost please get in touch with me in the first instance and I will lodge an investigation with the mail service. If the portrait is not recovered it will be redrawn at no additional cost to you. 

The buyer is responsible for any import duty that the destination country may require.


Any and all data held is in compliance with GDPR policy - more information below. 

Your information will not be sold, distributed, leased or shared with any third parties.


Information I collect

I receive, collect and store any information you enter on my website or provide me in any other way ie via the contact page or email. In addition, I collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. I also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile where applicable

How I collect Information

When you contact me via my website, as part of the process, I collect personal information you give me such as your name, and email address. If you engage me in a commission via my website, additional information such as your postal address may also be collected. Your personal information will be used for the specific reasons stated above only. If you choose to subscribe to my email list you I will collect your email address

Why I collect this information

I collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services I provide; To provide my Users with ongoing customer assistance and technical support; To be able to contact my Visitors and Users with general or personalised service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which me or my business may use to provide and improve our respective services; To comply with any applicable laws and regulations, such as for tax purposes To resolve queries and disputes To contact you with news and updates

How do I store, share,use and disclose this information?

My company is hosted on the platform. provides us with the online platform that allows me to display my products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.
If you choose to purchase or engage me for a commission payment will be collected via Etsy (you can view my Privacy Policy directly related to Etsy in my Etsy store) or via PayPal. PayPal has its own privacy policy to protect your data, I do not receive any additional information if you choose to complete your transaction via PayPal.

How do I communicate with you?

Initial contact will be made by you via my Contact page or via email. I will respond via email and any communication will only be to fulfil any obligations that occur in relation to our conversations. I will communicate with you to provide Customer Service (answer queries or discputes) and in relation to any sale or commission. Email conversations will be deleted after one year and only information required for my legal obligations (such as for tax purposes) will be kept.

Use of Cookies

Cookies are implemented in every site built by Wix Cookies are used for Security purposes, for Creating activities and BI and to identify logged in site members. If you would like the specific names of cookies used please contact me

Privacy Policy Updates

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

© 2020 Sophie Louise Creates Portrait Art

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