Copyright

I, as the artist, retain full copyright over all artwork produced. I reserve the right to display the final  artwork and any work in progress pictures, on social media and for use in advertising and marketing. This includes, but is not limited to, social media, business cards, leaflets and flyers. I will not reproduce your artwork without your prior consent. Clients who do not wish for their artwork to be shared online must notify me upon booking the commission. If the artwork is a gift, I will refrain from sharing any images before it has been gifted.

Payment

A minimum 30% deposit is required to secure your commission and must be paid before any work commences. Full payment must be received before the portrait is to be shipped. Payment may be made via PayPal or online bank transfer for UK payments.

Cancellations

You have 7 days from the payment of the first instalment to request a cancellation for a full refund. Please contact me via email to request the cancellation (sophielouptart@gmail.com). Your place on the waiting list will be lost when the cancellation is requested. 

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After 7 days and or after the portrait has been started any monies paid will be retained to cover the artists time and any work undertaken. 

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Once started, portraits are non refundable. I want you to be happy with your portrait so if there are any issues or concerns, don't hesitate to reach out. 

Changes to the portrait

I will keep you updated (unless requested otherwise) as I complete the portrait. You will receive an initial line sketch to approve the composition and further updates as the portrait progresses. If, upon receiving these updates, there is anything that doesn't look quite right you can let me know so that changes are able to be made. 

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I will send you a final picture to approve before the portrait is posted to you and at this point small changes may be possible. Large changes that require me to redraw all or large parts of the portrait may not be possible at this stage.

Once you receive the portrait you have 7 days to inform me of any changes that you think are necessary. Should this be the case, the client is responsible for covering postage costs. 

Shipping

Portraits are sent within 2-3 working days after completion via Royal Mail First Class Signed for service unless otherwise stated to ensure safe delivery. 

UK postage is included in prices shown, please enquire for postage costs elsewhere.

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I package my portraits to avoid any damage in transit but should this occur please contact me as soon as possible with photos of the damage. If irreparable damage does occur during transit or the portrait is lost in the post, the portrait will be redrawn at no additional cost to you.

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The buyer is responsible for any import duty that the destination country may require.

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Privacy

Any and all data held is in compliance with GDPR policy - more information below. 

Your information will not be sold, distributed, leased or shared with any third parties.